Terms of service
Last updated: 17 September 2026
Welcome to Zapromart. These Terms of Service (“Terms”) govern your use of our website, products and services.
This website is operated by SFR GLOBAL SOLUTIONS LTD, trading as Zapromart (“Zapromart”, “we”, “us” or “our”).
By visiting our website, placing an order, creating an account or otherwise using our services, you agree to these Terms. Please read them carefully before purchasing from us.
1. About Us
Zapromart is operated by:
SFR GLOBAL SOLUTIONS LTD
Company Number: 17384363
Registered in: England and Wales
Registered Office: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom
Email: support@zapromart.com
Phone: +44 7462 161645
2. Online Store Terms
You may use our website and services only for lawful purposes.
You must not use our website, products or services in any way that violates applicable laws or regulations, infringes another person's rights, interferes with the operation or security of the website, or involves fraudulent or misleading activity.
When placing an order, you are responsible for providing accurate and complete information, including your name, email address, billing information and delivery address.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs, colours, prices and other information displayed on our website are accurate.
However, the appearance and colour of products may vary slightly depending on your device, screen settings, manufacturing variations or product updates.
Product availability may change without notice. We may update, replace, discontinue or limit products where reasonably necessary.
4. Prices and Payment
Product prices are displayed in the currency shown on our website or at checkout.
Applicable delivery charges, taxes, duties or other charges will be displayed or communicated where required.
Payment must be successfully authorised before an order can be processed.
If we discover an obvious pricing or listing error, we reserve the right to correct it. If the error affects an order you have already placed, we will contact you where appropriate before proceeding with the order.
5. Orders and Order Acceptance
After placing an order, you should receive an order confirmation at the email address provided during checkout.
An automated order confirmation acknowledges receipt of your order but does not necessarily mean that your order has been accepted for fulfilment.
We may refuse or cancel an order where reasonably necessary, including where:
- A product is unavailable.
- Payment cannot be authorised.
- There is an obvious pricing or product-listing error.
- We reasonably suspect fraudulent activity.
- The delivery information provided is incomplete or invalid.
- We cannot lawfully fulfil the order.
If we cancel an order after payment has been collected, any amount due back to you will be refunded using the appropriate payment method.
6. Shipping and Delivery
Processing times, delivery estimates, shipping charges and other delivery information are described in our Shipping Policy and, where applicable, during checkout.
Delivery dates and times are estimates unless we expressly state otherwise.
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather or other transportation disruptions.
Customers are responsible for providing an accurate and complete delivery address.
If you notice an error in your delivery information after placing an order, contact us as soon as possible at support@zapromart.com.
Nothing in this section limits your statutory rights regarding delivery.
7. Cancellations
If you wish to cancel or change an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.
Any statutory cancellation rights available to you under applicable consumer law remain unaffected.
8. Returns and Refunds
Returns, refunds and exchanges are handled according to our published Returns & Refund Policy and applicable consumer law.
Customers should review the Returns & Refund Policy before requesting a return.
Nothing in these Terms is intended to exclude, restrict or replace consumer rights that cannot legally be excluded or restricted.
9. Damaged, Defective or Incorrect Products
If you receive an item that is damaged, defective or materially different from what you ordered, please contact:
Please provide your order number, a description of the issue and, where reasonably necessary, photographs showing the product, packaging or damage.
Our customer support team will review the issue and provide an appropriate remedy where required by our policies and applicable law.
10. Third-Party Services
Certain aspects of our store may be provided or supported by third parties, including payment processors, delivery companies, e-commerce technology providers, analytics services and other service providers.
Your use of certain third-party services may also be subject to the respective provider's terms and privacy practices.
We are not responsible for independent third-party websites that are not controlled by Zapromart.
11. Intellectual Property
Unless otherwise stated, the Zapromart name, branding, original website content, graphics, text, designs and other intellectual property owned by us may not be copied, reproduced, distributed, modified or commercially exploited without our permission.
Third-party trademarks, product names, photographs and other intellectual property remain the property of their respective owners.
12. Customer Reviews and User Content
If you submit a review, photograph, video, comment or other content to Zapromart, you confirm that you have the right to submit that content.
Submitted content must not be unlawful, fraudulent, misleading, defamatory, abusive, obscene or infringe another person's intellectual-property, privacy or other legal rights.
Where you provide us with permission to use submitted content, we may display it in connection with our website, products, marketing or services, subject to applicable law.
13. Prohibited Uses
You must not use our website or services to:
- Conduct unlawful or fraudulent activities.
- Submit false or misleading information.
- Introduce viruses, malicious code or other harmful technology.
- Attempt to gain unauthorised access to our website or systems.
- Interfere with the security or operation of the website.
- Scrape or collect information unlawfully.
- Infringe intellectual-property or privacy rights.
- Impersonate another person or organisation.
- Abuse or misuse our services.
We may restrict access to our services where reasonably necessary to protect our customers, business or systems.
14. Privacy and Personal Information
Our collection, processing and use of personal information is governed by our Privacy Policy.
Please review our Privacy Policy for information about the personal information we collect, why we collect it, how it is used and your applicable privacy rights.
15. Website Availability and Accuracy
We aim to keep Zapromart available, secure and accurate.
However, we cannot guarantee that access to the website will always be uninterrupted or error-free.
We may occasionally suspend or modify parts of the website for maintenance, security, technical updates or other reasonable operational purposes.
16. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms affects statutory consumer rights that cannot legally be excluded or restricted.
To the extent permitted by applicable law, we are not responsible for losses resulting solely from circumstances outside our reasonable control or from misuse of our website contrary to these Terms.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, website, policies or legal requirements.
The latest version will be published on this page and the “Last updated” date will be revised accordingly.
Changes to these Terms will not retrospectively remove statutory rights that have already arisen.
18. Governing Law
These Terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections or jurisdictional rights that apply to you based on where you live.
Nothing in these Terms prevents a consumer from exercising rights available under applicable consumer-protection legislation.
19. Contact Information
If you have questions about these Terms, your order or our services, please contact us:
Zapromart
Operated by SFR GLOBAL SOLUTIONS LTD
Company Number: 17384363
Registered in England and Wales
Registered Office:
Suite A
82 James Carter Road
Mildenhall
IP28 7DE
United Kingdom
Email: support@zapromart.com
Phone: +44 7462 161645
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM UK Time