Privacy policy
Last updated: 17 September 2026
This Privacy Policy explains how SFR GLOBAL SOLUTIONS LTD, trading as Zapromart (“Zapromart”, “we”, “us” or “our”), collects, uses, stores and shares personal information when you visit our website, make a purchase, contact us or otherwise use our services.
1. Who We Are
Zapromart is operated by:
SFR GLOBAL SOLUTIONS LTD
Company Number: 17384363
Registered in: England and Wales
Registered Office: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom
Email: support@zapromart.com
Phone: +44 7462 161645
For applicable data-protection purposes, SFR GLOBAL SOLUTIONS LTD is responsible for personal information processed in connection with Zapromart, except where another organisation acts independently as a controller.
2. Personal Information We Collect
Depending on how you interact with Zapromart, we may collect information such as:
- Your name
- Email address
- Telephone number
- Billing and delivery addresses
- Order and transaction information
- Products purchased or viewed
- Account information
- Customer-service communications
- Returns and refund information
- Marketing preferences
- Device and browser information
- IP address and approximate location derived from it
- Website activity and interactions
- Cookie and similar technology information
- Information you voluntarily provide through forms, reviews or communications
Payment information may be processed by our payment providers. We generally do not receive or store complete payment-card details ourselves.
3. How We Collect Information
We may collect personal information directly from you when you place an order, create an account, subscribe to marketing, contact customer support, submit a review or otherwise interact with our store.
We may also receive information automatically through cookies and similar technologies or from service providers that help us operate our store, process payments, fulfil orders, provide analytics or deliver advertising.
4. How We Use Your Personal Information
We may use personal information to:
- Process and fulfil orders
- Process payments
- Arrange shipping and delivery
- Provide order confirmations and tracking information
- Handle returns, refunds and cancellations
- Provide customer support
- Maintain customer accounts
- Detect and prevent fraud or misuse
- Protect our website and customers
- Improve our website, products and customer experience
- Understand how visitors use our store
- Comply with accounting, tax and legal obligations
- Send marketing communications where permitted
- Personalise advertising where permitted and appropriate
- Establish, exercise or defend legal claims
5. Our Legal Bases for Processing
Where UK data-protection law requires us to identify a lawful basis, depending on the circumstances we may process personal information because:
Contract: processing is necessary to fulfil an order or provide services you requested.
Legal obligation: processing is necessary to comply with laws that apply to us, such as tax, accounting or consumer-protection requirements.
Legitimate interests: processing is necessary for legitimate business purposes, such as preventing fraud, improving our services, securing our website or handling customer enquiries, provided those interests are not overridden by your rights.
Consent: where required, we may rely on your consent, particularly for certain cookies or marketing activities. You may withdraw consent where applicable.
6. How We Share Personal Information
We may share personal information with service providers where reasonably necessary to operate Zapromart.
These may include:
- E-commerce platform providers
- Payment processors
- Order-fulfilment partners
- Suppliers
- Shipping and logistics providers
- Customer-support providers
- Email and communication providers
- Analytics providers
- Advertising and marketing platforms
- Fraud-prevention and security providers
- IT and hosting providers
- Professional advisers
- Government authorities or regulators where legally required
We should provide service providers only with information reasonably necessary for the services they perform.
We may also disclose information in connection with a merger, acquisition, restructuring or sale of all or part of our business, subject to applicable legal requirements.
7. Shopify
Our online store is powered by Shopify.
Shopify processes certain personal information to provide its e-commerce platform and related services. Shopify may process information about your interactions with our store in accordance with its own privacy practices and the services we have enabled.
8. Suppliers and Order Fulfilment
Some Zapromart products may be fulfilled with assistance from third-party suppliers or fulfilment providers.
Where necessary to fulfil an order, relevant information such as your name, delivery address, telephone number and order details may be provided to suppliers, fulfilment partners and delivery providers.
They should receive only the information reasonably necessary to process and deliver your order or provide related services.
9. International Transfers
Some of our service providers, suppliers or technology partners may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps as required by applicable data-protection law to ensure an appropriate level of protection.
Depending on the destination and circumstances, this may include reliance on recognised adequacy regulations or appropriate contractual safeguards.
10. Cookies and Similar Technologies
Zapromart may use cookies, pixels and similar technologies to operate the website, remember preferences, understand website usage, measure performance and, where permitted, support personalised advertising.
Some cookies are necessary for the website to function. Other cookies may require your consent depending on applicable law.
Where required, you can manage non-essential cookie preferences through the cookie-consent controls available on our website.
Please refer to our Cookie Policy or cookie settings for additional information.
11. Marketing Communications
Where permitted by law, we may send you information about products, offers or other Zapromart updates.
You can unsubscribe from marketing emails using the unsubscribe link contained in our marketing messages.
You can also contact us at support@zapromart.com to update your marketing preferences.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications concerning orders, payments, returns or customer-service requests.
12. Advertising
Where permitted and subject to applicable consent requirements, we may work with advertising platforms to measure advertising effectiveness and show relevant advertisements.
This may involve cookies, pixels or similar technologies.
Where consent is legally required for such technologies, we will seek it through the appropriate consent mechanism.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide customer service and satisfy legal, accounting, tax, fraud-prevention and dispute-resolution requirements.
Different categories of information may therefore be retained for different periods.
When personal information is no longer required, we may delete or anonymise it, subject to applicable legal requirements.
14. Security
We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
You are responsible for keeping any account credentials confidential.
15. Your Data-Protection Rights
Depending on applicable law and your circumstances, you may have rights relating to your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Request restriction of certain processing
- Object to certain processing
- Request portability of eligible information
- Withdraw consent where processing relies on consent
- Object to direct marketing
These rights are subject to applicable legal conditions and exemptions.
To exercise a privacy right, contact:
We may need to verify your identity before completing certain requests.
16. Complaints
If you have concerns about how we handle your personal information, please contact us first at support@zapromart.com so we can investigate.
If you are in the UK and remain dissatisfied, you may have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.
17. Children's Privacy
Our store is intended for general adult consumers and is not designed to knowingly collect personal information directly from children who cannot legally provide the necessary consent.
If you believe a child has provided personal information to us inappropriately, please contact support@zapromart.com.
18. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy policies before providing personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices or legal requirements.
When we make changes, we will publish the updated policy on this page and revise the Last updated date.
20. Contact Us
For questions about this Privacy Policy, your personal information or a data-protection request, contact:
Zapromart
Operated by SFR GLOBAL SOLUTIONS LTD
Company Number: 17384363
Registered in England and Wales
Registered Office:
Suite A
82 James Carter Road
Mildenhall
IP28 7DE
United Kingdom
Email: support@zapromart.com
Phone: +44 7462 161645