Shipping policy
Last updated: 17 September 2026
Thank you for shopping with Zapromart. This Shipping Policy explains how we process, dispatch and deliver orders placed through our store.
Zapromart is operated by SFR GLOBAL SOLUTIONS LTD, Company Number 17384363, registered in England and Wales.
1. Order Processing
After your order has been successfully placed and payment has been confirmed, it will enter our processing and fulfilment system.
Orders may require processing time before they are dispatched. Processing times can vary depending on the product, supplier, order volume, weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email where applicable.
Please ensure that your email address and delivery information are correct when placing your order.
2. Estimated Delivery Times
Estimated delivery times are displayed on the relevant product page, during checkout or in your order information where available.
Delivery times are estimates and may vary depending on:
- Your delivery location
- Product availability
- Fulfilment location
- Shipping carrier
- Customs processing, where applicable
- Weekends and public holidays
- Severe weather or transportation disruptions
- Other circumstances outside our reasonable control
We will make reasonable efforts to deliver orders within the communicated timeframe.
Nothing in this policy affects your statutory rights regarding delivery.
3. Shipping Charges
Applicable shipping charges will be displayed on the product page or during checkout before you complete your purchase.
Where we advertise Free Shipping, no standard shipping charge will be added to eligible orders covered by that offer.
Additional charges may apply for certain locations, products or delivery services where clearly communicated before purchase.
4. Order Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
You may receive your tracking number by email.
Please allow some time after dispatch for the carrier's tracking system to update.
If your tracking information has not updated for an extended period, contact:
Please include your order number so our customer-support team can investigate.
5. Multiple Packages
Because Zapromart offers products across different categories and may work with multiple fulfilment partners, items within the same order may occasionally be dispatched separately.
You may therefore receive:
- More than one package
- Separate tracking numbers
- Packages arriving on different dates
If this happens, you will not be charged additional shipping fees beyond those agreed at checkout solely because we have divided the order into multiple shipments.
6. International Fulfilment
Some products may be stored or fulfilled by suppliers or fulfilment partners located outside your country.
This means certain orders may be shipped internationally before reaching the delivery address.
Where relevant, delivery estimates provided for the product should take the fulfilment route into account.
7. Customs, Duties and Taxes
For international shipments, customs duties, import taxes or other charges may apply depending on the destination and applicable regulations.
Where such charges are not collected by us at checkout, they may be payable separately by the recipient where permitted by law.
Any applicable charges and responsibilities will be handled in accordance with the information presented during purchase and applicable consumer law.
8. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check your:
Full name
House/building number
Street address
City
Postcode
Country
Telephone number
If you discover an error after placing an order, contact support@zapromart.com as soon as possible.
We will try to assist, but we cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.
9. Delayed Orders
Occasionally, deliveries may take longer than expected due to carrier delays, customs processing, weather conditions, peak shopping periods or other circumstances.
If your order appears significantly delayed, please contact:
Include your order number and our team will review the available tracking and fulfilment information.
Where applicable consumer law provides rights or remedies for delayed delivery, those rights remain unaffected.
10. Lost Packages
If tracking indicates that your package may have been lost in transit, please contact us.
We may investigate the shipment with the carrier or fulfilment provider before determining the appropriate resolution.
Where an order is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law and our obligations to you.
11. Damaged Packages or Products
Please inspect your order after delivery.
If an item arrives damaged, defective or incorrect, contact us as soon as reasonably possible at:
Please provide your order number and clear photographs of the product and packaging where reasonably necessary to assess the issue.
We will review the matter and provide an appropriate remedy where required.
12. Packages Marked as Delivered
If tracking shows your order as delivered but you cannot locate it, please first check:
- Around your property or designated safe place
- With other household members
- With neighbours where appropriate
- Any delivery notice left by the carrier
- The delivery address entered on your order
If you still cannot locate the package, contact support@zapromart.com with your order number so we can review the available delivery information.
13. Changes or Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate your request before processing or dispatch.
However, once an order has entered fulfilment or has been dispatched, we may not be able to change or cancel it.
Please refer to our Return & Refund Policy for information about eligible returns after delivery.
14. Returns
Shipping an item back to us is governed by our 30-Day Return & Refund Policy.
For eligible change-of-mind returns, customers are responsible for the return shipping cost.
Please contact support@zapromart.com before returning a product. Our team will provide the appropriate return instructions and return address.
Do not automatically return products to our registered office.
For faulty, damaged, incorrect or otherwise non-conforming goods, return costs and remedies will be handled in accordance with applicable consumer law.
15. Contact Us
For questions about shipping, tracking or delivery:
Zapromart
Operated by SFR GLOBAL SOLUTIONS LTD
Company Number: 17384363
Registered in England and Wales
Registered Office:
Suite A
82 James Carter Road
Mildenhall
IP28 7DE
United Kingdom
Email: support@zapromart.com
Phone: +44 7462 161645
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM UK Time