Refund policy
Last updated: 17 September 2026
At Zapromart, we want you to be satisfied with your purchase. We offer a 30-day return policy, subject to the conditions below.
This means you have 30 days from the date you receive your item to request an eligible return.
1. 30-Day Returns
To be eligible for a return, your item should be returned in substantially the same condition in which you received it, together with its original packaging and any accessories, manuals or other components supplied with it, where reasonably possible.
You will also need your order number or other proof of purchase.
To request a return, contact:
Email: support@zapromart.com
Please include your order number, the product you wish to return and the reason for your return.
Do not send a return before contacting us and receiving return instructions.
2. Return Shipping Costs
For eligible change-of-mind returns, the customer is responsible for the cost of returning the product to the return address provided by our customer-support team.
Original shipping charges are non-refundable to the extent permitted by applicable law.
We recommend using a tracked shipping service and retaining your shipping receipt until your refund has been completed.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. Return costs and remedies in these circumstances will be handled in accordance with applicable consumer law.
3. Damaged, Faulty or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged, faulty, incorrect or materially different from what you ordered, contact us as soon as reasonably possible at support@zapromart.com.
Please provide:
- Your order number
- A description of the problem
- Clear photographs or video showing the issue where reasonably necessary
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
4. Refund Process
For an approved return, please send the product to the return address provided by our customer-support team.
Once the returned product has been received, we will inspect and verify it.
After verification, if the return qualifies for a refund, we will notify you and issue the refund to your original payment method.
Your bank, card issuer or payment provider may require additional time to process and display the refund after we have issued it.
5. Return Address
Please do not automatically return products to our registered office.
Contact support@zapromart.com before sending your return. Our customer-support team will provide the appropriate return address and return instructions for your particular order.
Products sent to an unauthorised address may cause delays in processing your return.
6. Non-Returnable Items
Certain products may not be eligible for change-of-mind returns where permitted by law, including:
- Personalised or custom-made products
- Perishable goods
- Certain personal-care or hygiene products once unsealed
- Products that cannot be returned for health or hygiene reasons once their protective seal has been broken
- Gift cards, where applicable
- Other products legally exempt from cancellation or return rights
Any applicable restriction should also be clearly communicated on the relevant product page.
This does not affect your statutory rights regarding faulty, damaged, misdescribed or otherwise non-conforming goods.
7. Exchanges
If you would like a different product, size or variant, contact us at support@zapromart.com.
Where an exchange is unavailable, you may need to return the eligible product according to this policy and place a new order.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at support@zapromart.com.
We will try to accommodate cancellation requests before processing or dispatch, but we cannot guarantee that an order can be stopped once fulfilment has begun.
Any statutory cancellation rights available under applicable consumer law remain unaffected.
9. Your Statutory Rights
Nothing in this Return & Refund Policy is intended to limit or exclude rights that consumers have under applicable law.
Where statutory consumer rights provide greater protection than this policy, those statutory rights will apply.
10. Contact Us
For returns, refunds or questions about this policy:
Zapromart
Operated by SFR GLOBAL SOLUTIONS LTD
Company Number: 17384363
Registered in England and Wales
Registered Office:
Suite A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom
Email: support@zapromart.com
Phone: +44 7462 161645
Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM UK Time