Refund policy
Last Updated: May 4, 2026
At Zapromart, we aim to provide a smooth shopping experience. Please read our return and refund policy carefully.
🔹 1. RETURN ELIGIBILITY
You may request a return if:
✔ Item is damaged or defective
✔ Wrong item received
✔ Product not as described
🔹 2. RETURN CONDITIONS
- Request must be raised within 3 days of delivery
- Product must be unused and in original packaging
- Proof required (photo/video)
🔹 3. NON-RETURNABLE ITEMS (VERY IMPORTANT)
❌ Opened/used products
❌ Personal care items (earwax kit, creams, etc.)
❌ Items damaged due to misuse
❌ Change of mind (for COD orders)
🔹 4. REFUND PROCESS
- Refund is processed after inspection
- Time: 5–7 business days
💳 Refund Methods:
- Prepaid Orders → Original payment method
- COD Orders → Bank transfer / store credit
🔹 5. CANCELLATION POLICY
✔ Orders can be canceled before dispatch only
❌ No cancellation after shipping
🔹 6. CASH ON DELIVERY (COD) RULES
👉 To reduce fake orders:
- COD orders may require confirmation via call/WhatsApp
- Orders not confirmed may be canceled
🔹 7. FAILED DELIVERY / RTO POLICY
If customer:
- Rejects order
- Provides wrong address
- Is unavailable
👉 Future COD orders may be restricted