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Questions about your order, delivery, returns or a product? Send us a message and our customer care team will be happy to assist.

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QUICK HELP

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Office

SFR GLOBAL SOLUTIONS LTD
Suite A, 82 James Carter Road
Mildenhall, IP28 7DE
United Kingdom

Email us

support@zapromart.com

Call us

Phone: +44 7462 161645
8:00AM - 5:00PM CST

Frequently asked questions

Have questions? We’re here to help

How long does it take to complete an order?

Orders are typically processed within the timeframe stated in our Shipping Policy. Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.

How can I track my order?

Once your order ships, we'll send tracking details to the email address used at checkout. You can use these details to follow your delivery progress.

What should I do if there is a problem with my custom order?

Contact support@zapromart.com with your order number and clear photos of the item and packaging. Our customer support team will review the issue and advise you on the next steps.

How long does shipping usually take?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.

What is your return and refund policy?

Return eligibility and refund conditions depend on our current Returns & Refund Policy. Please review the policy for full details or contact our support team if you need assistance with an order.